Is There a Future for ‘Chitchat’ Checkouts?

Is There a Future for ‘Chitchat’ Checkouts?

With so much buying happening online or through self-service kiosks, the art of shopping has lost much of its attraction. Shopping has become so impersonal with scarcely a chance to interact with others. Indeed, it is no longer an art but a mechanical process. Rare are the open-air markets where shopping was not only a … Read more

Staying in Business in the Age of the Customer

Return to Order Staying in Business in the Age of the Customer 1

A review of The Age of the Customer: Prepare for the Moment of Relevance by Jim Blasingame, (Florence, AL: SBN Books, 2014). A good book is one that provokes good questions in the mind of the reader. It need not provide all the answers. The important thing is to challenge the person to think about … Read more